I am now working with a woman from France who is a very busy marketing director. What does she say? In so many words, she says this: I’m tired of people asking me what I said. I have to repeat what I say too often. I don’t like it. It’s annoying. Does that sound familiar…

1. Take a breath before each phrase or sentence, and let it out as you speak. 2. Go as slow as you need to in order to comfortably and easily say what you want to say. Go as slow as you need to in order to complete a phrase, or thought group, in one breath….

Although tone has to do with how our voices sound, the words themselves can sometimes have a tone.  In this way, the words that one chooses can combine with the tone of one’s voice to affect how we come across when we are speaking. So, again, how we say something is just as important as…

A manager asked me to speak to a couple of his employees to find out what they think about how he communicates. In speaking to these two employees, I uncovered a minor problem which had to do with tone and how the manager comes across occasionally. Here’s what we discovered about how some employees perceive…