English for Worldwide Communication
Pronunciation - Accent Reduction - Register - Tone of Voice - Writing Skills
♦ Telephone communication skills and rapport building mean happy customers.
♦ Tech Support - Customer Service
♦ Call Center Professional Communication Skills > one-to-one or group classes
- Tone of voice - Expressing with sincerity that you want to help
- Responsiveness - Saying the right thing
- Listening skills - Asking for repetition; acknowledging that you are listening
- Business Correspondence - Emails - Reports
International Business Professionals > one-to-one or group classes
- Speak better during conference calls and meetings
- Deliver better presentations
- Business Correspondence - Emails - Reports
- Improve international business communication
