English ESL Programs for Hotels Boston MA

Hotel ESOL and ESL Programs Boston MA Workforce Development Boston MA

Improving communication skills means better job performance for hotel employees who speak English as a second language. Specially designed courses train hotel employees to be more competent, confident, and effective communicators.

Hotel employees learn to communicate better with hotel guests, managers, supervisors, and work colleagues; they become more effective communicators and develop proactive communication skills.

With a needs analysis and evaluation, Pro ESL creates a course that addresses the specific communication needs of employees at your hotel. These are some situations in which hotel employees may need to communicate better in English.

• Responding to guest requests providing guests with information
• Greeting guests and speaking with guests
• Reading and understanding priority lists; Receiving instructions and reporting progress
• Requesting assistance and requesting items at the front desk
• Reporting problems and responding to problems
• Communicating with supervisors and managers; participating during meetings
• Expressing uncertainty and asking for clarification: Asking for repetition, "Excuse me. I didn't understand. Could you, please, say that again?"

• Specialized ESL programs for Spanish and Portuguese speakers who know little or no English at all are available.